Shipping Policy

Processing & Dispatch

At Intelligent Key Solutions, we prioritize getting orders processed and shipped as quickly as possible.

Most orders placed by 3:00 PM Central Time, Monday through Friday, ship the same business day. Many orders placed later in the afternoon also ship that day when processing time and carrier pickup schedules permit.

Occasionally, an order may ship the following business day due to order volume, product preparation requirements, carrier schedules, holidays, or other operational circumstances.

Our standard processing window is 1–2 business days, although the majority of orders ship sooner.

Same-day shipping is our normal practice for eligible orders, but it is not guaranteed unless specifically confirmed by Intelligent Key Solutions.

Carriers & Delivery Options

Orders ship from our location in the Austin, Texas area, primarily through UPS.

Available services may include:

• UPS Ground
• UPS 2nd Day Air
• UPS Next Day Air Saver
• UPS Next Day Air

Available shipping methods, costs, and estimated delivery dates are displayed at checkout based on the destination and selected shipping service.

The estimated delivery dates displayed at checkout are the best available estimates for your order. Actual delivery dates may vary due to carrier operations, weather, holidays, or other circumstances beyond our control.

Expedited Shipping

Selecting an expedited shipping service determines the carrier's transportation service after the package is accepted.

Expedited shipping does not automatically guarantee same-day dispatch.

If you have an urgent deadline, please call (512) 829-4023 before placing your order so we can help determine the best available shipping option.

Order Tracking

Tracking information is provided when your order ships.

For UPS shipments, packages can be tracked at https://www.ups.com.

Carrier tracking information may take some time to update after a shipping label is created.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Incorrect or incomplete addresses may result in delivery delays, additional carrier charges, or returned shipments.

Please call (512) 829-4023 immediately if you notice an error in your shipping address. We will attempt to correct it before shipment whenever possible.

Damaged or Incorrect Shipments

If your order arrives damaged or you receive an incorrect item, please call (512) 829-4023 as soon as possible.

We request that visible shipping damage be reported within 48 hours of delivery whenever practical, as prompt notification helps us investigate carrier claims.

Please retain the original packaging and take photographs of the package and affected product when possible.

We will review the circumstances and work toward an appropriate resolution, including replacement or refund when applicable.

The 48-hour reporting request does not eliminate remedies available under our Return & Refund Policy or applicable law.

Questions About Shipping

For shipping questions, urgent orders, address corrections, or delivery concerns, please contact:

Intelligent Key Solutions

Phone: (512) 829-4023

In the rare event that tracking information shows no movement or appears to be stalled, please contact our customer service team so we can assist in submitting a trace with the carrier.

If a shipment appears lost or tracking has stopped updating, please call (512) 829-4023 so we can investigate with the carrier. Where appropriate, we may arrange a replacement shipment before the carrier investigation is complete. Any replacement or refund will be handled in accordance with our Shipping Policy, Return & Refund Policy, and applicable law.