Refund policy

Return & Refund Policy

Intelligent Key Solutions (IKS)

At Intelligent Key Solutions, we stand behind the products we sell. Every automotive key and remote undergoes quality-control checks appropriate to its condition and functionality before shipment.

We understand that ordering replacement automotive keys can be complicated. Our goal is to resolve genuine product issues fairly while protecting customers and our business from the costs associated with incorrect part selection, programming attempts, or product modifications.

1. Return Window

Return requests must be submitted within 30 days of delivery.

All returns require prior authorization. To request a return, please call (512) 829-4023.

2. Unused and Unmodified Products

Eligible products may be returned or exchanged when they are:

Unused and unprogrammed
Uncut and unmodified
In their original condition
Returned with all included components and packaging

For returns resulting from an incorrect product selection or a change of mind, the customer is responsible for return shipping. Original outbound shipping charges are nonrefundable, except where required by law.

Factory-sealed new OEM products are subject to the additional restrictions in Section 3.

3. New OEM Products in Factory-Sealed Packaging

Products sold as New OEM in Factory-Sealed Box or New OEM in Factory-Sealed Bag must remain unopened and in their original factory-sealed condition to qualify for a standard return.

Opening or altering factory-sealed packaging changes the product's resale condition. Such products are not eligible for a standard return as new merchandise once the factory seal has been broken.

New OEM keys and remotes that have been cut, programmed, subjected to a programming attempt, or otherwise modified are not eligible for a standard return.

These restrictions do not eliminate remedies available for verified defects, incorrect items shipped by IKS, or other rights provided by applicable law.

4. Programming Attempts and Modified Keys

Some automotive keys and remotes can undergo permanent or partial changes during programming, including unsuccessful programming attempts.

A failed programming attempt does not necessarily indicate a defective product. It may result from incorrect part selection, vehicle compatibility, equipment limitations, programming procedures, or vehicle-related issues.

Products that have been programmed, subjected to a programming attempt, cut, physically modified, or otherwise altered by the customer are not eligible for a standard return.

At our discretion, we may offer an exchange or partial credit when a customer has selected an incorrect product and the returned item can be restored to a resalable condition.

Any such accommodation is subject to inspection and approval.

If you experience a programming problem, please call (512) 829-4023 before making additional programming attempts or modifying the product further.

5. Restocking and Restoration Fees

No restocking or restoration fee is charged when a return is due to a verified product defect or an error made by Intelligent Key Solutions.

For approved discretionary returns or exchanges involving customer-selected incorrect products that require restoration, replacement components, reconditioning, or additional processing, a fee of up to 15% of the returned item's purchase price may apply.

Examples include:

Replacing a key blade that has already been cut
Resetting or refurbishing a key following a programming attempt
Replacing damaged or modified components
Restoring an item to a condition suitable for resale

The applicable fee will be disclosed before the customer accepts a discretionary exchange or partial-credit arrangement.

A restoration fee does not guarantee that an altered product will be accepted for return.

6. Incorrect Part Selection and Vehicle Compatibility

Customers are responsible for confirming that the product ordered is compatible with their specific vehicle, including the year, make, model, trim, OEM part number, FCC ID, and applicable factory options.

If a customer orders a product for the wrong vehicle and receives the exact item ordered, this is considered an incorrect product selection rather than a fulfillment error.

We encourage customers to call (512) 829-4023 before ordering when compatibility is uncertain.

If the incorrect product remains eligible for return, we will gladly assist with an exchange or return authorization under this policy.

7. Defective, Damaged, or Incorrectly Shipped Products

If you receive a defective product, an item damaged in transit, or an item different from what you ordered, please call (512) 829-4023 promptly.

We will review the circumstances and may request photographs, diagnostic information, or return of the product for inspection.

For verified defects or fulfillment errors attributable to IKS, we will provide an appropriate replacement, exchange, or refund, including reasonable return shipping costs where applicable.

Customers are not charged restocking or restoration fees for verified product defects or errors made by IKS.

If a key fails to program, please call us before making repeated programming attempts or modifying the product further.

8. Shipping Costs on Customer-Error Returns

When a return or exchange results from a customer ordering an incorrect product or changing their mind:

Original outbound shipping charges are not refunded, except where required by law.
The customer is responsible for return shipping.
Shipping charges for a replacement or exchanged item are the customer's responsibility.

When IKS ships the wrong item or supplies a verified defective product, IKS will cover reasonable shipping costs necessary to correct the issue.

9. Return Authorization

All returns require a Return Merchandise Authorization (RMA).

To request authorization, call Intelligent Key Solutions at (512) 829-4023 with your order number, product information, and reason for the return.

Do not ship products back without receiving return instructions.

10. Refund Processing

Approved refunds are typically issued within 3–5 business days after the returned item is received and inspected. Many refunds are processed sooner.

Refunds are issued to the original payment method. Financial institutions may require additional time to post the credit.

11. Other Product Categories

Special-order products, software licenses, activated digital products, and electronic programming equipment may have additional return restrictions disclosed in their product descriptions.